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December 27, 2004

Closing the Circuit « Parenting/Leadership 101 »

One thing you hear time and time again from military leaders is "Loyalty flows both ways." I must assume it is a promise from a leader that if he receives loyalty, he'll give loyalty back...as in, if the leader feels supported, he will provide top cover to the troops (or troop, as the case may be); conversely, if the leader feels a lack of loyalty from subordinates, he will allow "crap to roll downhill, and add a little of his own to it."

That really isn't the way it works.

Loyalty is a closed-loop circuit, just as in electrical matters. The only way for loyalty to flow at all is if it is coming down from above just as much as it is rising up from below.

This is one of the reasons "take care of your troops" is such an important maxim; if you don't, they won't take care of you. It's not a selfish decision as much as it is a natural result.

But the thing is, it is the leader who has the lead. Every breakdown of loyalty I've ever seen came from the top first, when someone in charge started caring more about their own promotion bullets than taking care of the troops or the mission. That creates a vicious cycle in which people start scrambling to cover their own butts, and the resulting train wreck is a sight to see...but not good for anyone involved. Unfortunately, it is usually not the leader who pays the price, because leaders have ways of deflecting blame for their own failures onto subordinates.

And you know what? It's amazing how much similarity there is between leadership and parenting.

Posted by Nathan at 07:45 AM | Comments (3)
Comments

This is also an ignored precept of management.

Trust is something that is propagated.
You have to trust your employees, even if they are untrustworthy, because two things happen:
1) If you do not trust your employee, they behave in an untrustworthy manner.
2) If you do trust your untrustworthy employee, they behave in a trustworthy manner.

It seems counter-intuative. But the more you put your trust in someone, the more trustworthy they become. They reflect what you feel about them.

Some of the biggest growth, I've seen, in my co-workers is when someone trusted them with a task; and took the risk of giving someone who didn't appear to be capable of completing it. The worker always seems to meet the challange, and ends up a better employee for it.

All it took was a manager/project leader who changed how they felt personaly about them.

Posted by: Jeremy at December 27, 2004 08:06 AM

Actually, there's an additional dichotomy. You start out with two kinds of employees: the kind who respond to being trusted, and the kind who don't.

If you trust your employees, those who respond will become more trustworthy; those who don't will remain untrustworthy.

If you don't trust your employees, those who respond to being trusted will instead respond to not being trusted. Those who don't respond to being trusted will remain untrustworthy.

Trusting your employees will separate the good ones from the not-so-good ones, and you can weed out the ones who are untrustworthy regardless of what you do. It's not a certainty of success, but it leaves you -- and them -- with an opportunity to succeed neither of you will have if you withhold your trust.

Posted by: McGehee at December 27, 2004 11:30 AM

Absolutely!

And if I may put in a plug for my own blog (and if I can't do it on my own blog, what good is it to have one, I ask you?), this ties right back into Setting your people up for success. If you trust a seemingly untrustworthy subordinate with a task, but give them the tools for success, they will be that much easier to set up for success the next time, because they've had a taste for it.
You probably need a back-up plan for the more vital tasks (although you should keep it to yourself, or you are demonstrating a lack of trust), but few people can naturally succeed at a difficult, advanced task without training.

That's a good part of leadership: training your subordinates to replace or even obviate you.

Mind you, all this is more easy in the abstract than in the practice, but I get chances to practice in being a parent. Seriously. I may have to write a story about someone who turns out to be a great leader when no one expects it solely due to their experience as a parent...

Posted by: Nathan at December 27, 2004 02:56 PM
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